Shipping and Delivery

Estimated Delivery Times

Australia

Standard delivery
$9.95 or FREE on orders $250+
Western Australia: 3-7 business days
Eastern States: Up to 10 business days

Express delivery
$14.95
1-2 business days

New Zealand
Standard delivery
$20
10+ business days

International
Standard delivery
$45
10+ business days

Order Processing Times

Orders placed before 1pm AWST Monday to Friday are processed the same day. Orders placed after 1pm, on weekends or on public holidays will be processed on the next business day.

You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the courier website.

Please note, dispatch of orders may be delayed where payment or address information requires verification or correction prior to dispatch.


Australian Shipping

Your order will be sent via our delivery partner Australia Post, between Monday to Friday (excluding Public Holidays). Orders within the Metro WA area may be sent via our delivery partner Sendle.

Your order may require a signature upon delivery. Please provide an address where someone will be likely to be able to receive the package between 9am and 5pm.

International Shipping

Your order will be sent via our delivery partner Australia Post or via registered courier service.

Your order may require a signature upon delivery. Please provide an address where someone will be likely to be able to receive the package.

Your order may be subject to customs clearance, which may cause delay beyond the estimated delivery timeframe. Responsibility for any customs fees or taxes rests with the customer.

Click & Collect

Our free click and collect service is available from our boutique, located in Mt Hawthorn, Perth WA. Simply place your order via our website and we’ll notify you by email or SMS when it's ready to collect.

Our standard return policy applies to click and collect orders. Please refer to our Returns Policy for more information.

General

Once your parcel has been accepted by our delivery partner, Stella Rose Fashions is not responsible for courier delays and lost or damaged parcels and we cannot issue a refund. You (the customer) will assume the risk of loss and title for the merchandise.