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CANCELLATION POLICY
Once an order has been placed and processed you are unable to cancel that order.  If you wish to change the items you will need to wait until receiving the goods when you can then complete a return as per the instructions outlined in “returns policy”

SALE RETURN POLICY 
All items in the SALE section are final - no exchange or returns. We kindly ask that you consider your items carefully before making a purchase.

GENERAL RETURNS POLICY
As supported by Australian Consumer Law, we do not offer refunds for change of mind, wrong decision or incorrect size.

We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange or credit note (valid for 3 months) on full priced items, should they meet the below requirements:
Garment/s will need to be sent back to us within 7 days of delivery.
Garments should be returned new, unused and with all tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer. Stella Rose reserves the right to deduct the original cost of postage for returned items.

A return authorisation (RA) must be requested within 3 days of delivery. Please email stellarosefashions@gmail.com with your return query and obtain your RA prior to returning your item to us.
Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.
Faulty items: We check all items before dispatch for damage, however if you receive an item that you believe has a manufacturing fault, please email us and provide a photo indicating the fault within 48 hours of receipt to ensure we can provide you with a suitable replacement or repair. 

PLEASE SEND ALL RETURNS TO:
Shop 2, 155 Scarborough Beach Rd, Mt Hawthorn WA 6016, Australia

IMPORTANT INFORMATION
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels. The cost of the return shipping is at the customer’s expense and is non-refundable.

For any further queries please email: stellarosefashions@gmail.com